Frequently asked questions
Where do the books you sell come from?
Every book we sell is sourced from trusted publishers, authorized distributors, or reputable wholesale suppliers. We never source from unverified third-party resellers, and we do not list unauthorized reprints or counterfeit editions.
Do you have a physical store I can visit?
No. Ebookseay operates online only. There is no walk-in retail location and customer pickup is not available. Our address in Indianapolis is used for business correspondence only.
Where do you ship?
We currently ship within the United States. Shipping is free on every order.
How long will my order take?
Handling is 1–2 business days and transit is typically 3–5 business days, for an estimated delivery of 4–7 business days from the order date. Orders placed after 2:00 PM Central Time are processed the next business day.
How do I return a book?
You have 14 days from delivery to return an unopened, like-new book. Email support@ebookseay.shop or call us during business hours and we'll send a free prepaid return label. Refunds are issued to the original payment method within 14 days of receiving the return.
What payment methods do you accept?
Checkout is processed by Stripe. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover). Card details never touch our servers.
Do you publish or write the books yourselves?
No. Ebookseay is an independent bookstore. We do not publish or author books and we do not own copyrights to the titles we sell.
How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. You can also enter your order number and email on the Track Order page at any time.